Last weekend, we finally made it to Interlaken - a replica in Shenzhen.
It's a fine hotel in terms of the hardware. However, the service is still a bit behind. I would say it's a 4.5-star hotel with 2.5-star service quality. For instance, we expected to check in our rooms at noon but it turned out that only one of our two rooms was available by 3:30pm. Besides, the English standard of the receptionists, waiters and waitresses is rather poor. The hostesses were too busy trying to ensure that the house rules are kept and there seems to be a lack of good judgement and flexibility. We subsequently moved to Dameisha Sheraton and the receptionists there were warmer and much more helpful.
Be ready for some disappointment if you will be visiting Interlaken. It's a pity that such a fine hotel is having substandard management quality. Overall, for the price we paid for staying at Interlaken, we think we could have better deals elsewhere!
